Automox

2 months ago

Technical Support Engineer

  • python
  • dev
  • testing
  • engineer
Job Type
Full-time
Industry
Startups

Founded in 2015,  Automox is coming off its fourth quarter of record growth that has seen its platform become the most recommended solution in endpoint security and the preferred endpoint management solution for over 1,500 customers across 30 countries.  With an increasing number of operating systems, servers, hardware, and applications that need to be maintained, updated, configured, and patched on a regular basis, IT ops teams are feeling fatigued and vulnerable. Automox is building a company and team to tackle this problem for millions of endpoints.

OVERVIEW

You are a customer service fanatic who enjoys the challenge of ensuring the success and delight of customers when using Automox’s products. You boast 5-8 years’ experience in a technical, customer-facing position supporting technically minded individuals, and you’re proud of your logical approach to problem-solving coupled with fantastic written and verbal communication skills. You have a passion for learning new technologies and understanding how to utilize them in a high-paced, customer-facing environment.

TOTAL COMPENSATION Colorado applicants: The minimum annual salary for this role is $85,000. Base pay is part of a rich total compensation package and is included for demonstrative purposes only. 

Automox offers additional compensation and benefits including an annual bonus program and equity; comprehensive medical, dental, and vision plans; STD & LTD, life insurance and AD&D; telemedicine and mental health options; flexible spending account; pet insurance; legal shield and ID shield; 401k; perk stipends; an internet allowance; paid time off (including flexible PTO, company recharge days, sick time, paid parent support leave, and medical leave); adoption assistance; flexible schedules; and a remote-first culture. 

Our offers, which include competitive base pay and the total compensation package, are determined by experience, depth of knowledge, and other relevant factors. Automox reserves the right to amend or modify employee perks and benefits.

WHY AUTOMOX  We are on a mission to enable every IT Admin to automate the fundamental tasks that keep their corporation secure. This mission can only be accomplished with a culture embodies entrepreneurialism, accountability and providing our employees with the clear direction and freedom to do their best work. We don’t measure excellence based on how but on the what. Each employee has a value and contribution to the success of Automox. We look forward to working with you and seeing the success you will bring on our journey.  

LOCATION

Remote : Anywhere in the US. The world is changing so are we. Automox has moved to a fully distributed company and is open to hiring across the US. 

We are committed to an inclusive and diverse Automox. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. Apply now and work remotely at Automox

Job Type
Full-time
Industry
Startups